GREEN & GOLD INTERNATIONAL EXPORTS
These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Customer") and GREEN & GOLD INTERNATIONAL EXPORTS ("Company") governing all purchases, returns, and related transactions. By purchasing any product from the Company, the Customer expressly agrees to comply with and be bound by these Terms in their entirety.
1.1. All sales are considered final unless the Customer strictly complies with the return conditions stated herein.
1.2. Returns shall only be accepted if the request is made and the product is shipped back within thirty (30) calendar days from the date of purchase, without exception.
1.3. Only products purchased directly from the Company are eligible for return. Products obtained through third-party sellers, distributors, or unauthorized channels shall not be accepted under any circumstance.
2.1. To qualify for a refund, all returned products must be unopened, unused, undamaged, and in their original sealed packaging.
2.2. Any product that has been opened, tampered with, altered, or used in any manner shall automatically be disqualified from refund eligibility.
2.3. The Company may, at its sole discretion, accept opened products for return; however, such returns shall not be eligible for any refund and may be disposed of or donated without compensation.
2.4. The burden of proof that the product meets all return conditions rests solely with the Customer.
3.1. The Customer assumes full responsibility for the return shipment, including but not limited to packaging, documentation, courier selection, and all associated costs.
3.2. The Customer must ensure that the product is securely packaged to prevent any damage during transit.
3.3. The Company shall not be liable for any loss, delay, theft, or damage occurring during transit.
3.4. The Customer must provide accurate shipment details, including tracking number and shipment date, and must notify the Company promptly upon dispatch.
4.1. All original shipping fees are strictly non-refundable.
4.2. All return shipping costs shall be borne exclusively by the Customer.
4.3. Any bank charges, payment processing fees, currency conversion fees, or similar charges shall not be refunded and may be deducted from any refund due.
4.4. Any shipping costs subsidized or covered by the Company, whether outbound or return-related, shall be deducted from the refund.
5.1. The Customer is solely responsible for ensuring that all return shipment declarations comply with the following mandatory requirements:
5.2. Any failure to comply with the above requirements, including incorrect or excessive declared value, shall result in any resulting duties, taxes, penalties, or charges being fully deducted from the refund.
5.3. The Customer agrees that all duties, taxes, customs charges, and related fees incurred for any reason shall be the sole responsibility of the Customer and shall be deducted accordingly.
5.4. Company invoice must not be included in the return shipment.
6.1. The Customer is strongly advised to use reliable courier services such as UPS or FedEx.
6.2. The Company assumes no responsibility for shipments sent via untraceable or unreliable shipping methods.
7.1. Refunds shall only be processed after the returned product has been received, inspected, and approved by the Company.
7.2. The Company reserves the absolute right to determine whether the returned product meets all conditions stated herein.
7.3. Approved refunds shall be processed within fourteen (14) business days from the date of evaluation.
7.4. Refunds shall be issued exclusively to the original payment method used at the time of purchase.
7.5. The Customer acknowledges that additional processing time of up to fourteen (14) business days may be required by banks or payment providers, which is beyond the Company's control.
8.1. The Company reserves the absolute and unilateral right to reject any return that does not strictly comply with these Terms.
8.2. In the event of rejection, the Company may, at its sole discretion, either return the product to the Customer at the Customer's expense or dispose of the product without liability.
9.1. To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, or special damages arising from the purchase, use, or return of any product.
9.2. The Company's total liability, under any circumstance, shall not exceed the amount actually paid by the Customer for the product in question.
10.1. Any failure by the Company to enforce any provision of these Terms shall not be construed as a waiver of such provision or any other provision.
11.1. The Company reserves the right to modify, amend, or update these Terms at any time without prior notice.
11.2. Continued use of the Company's services constitutes acceptance of any revised Terms.
12.1. These Terms shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which the Company operates.
13.1. These Terms constitute the entire agreement between the Customer and the Company and supersede all prior communications, representations, or agreements, whether written or oral.